Welcome to Harmony Essence Creations! Below are important details about our shipping and crafting process. Please read these terms carefully before placing an order.
Crafting Process
- Each item on our website is meticulously handcrafted by skilled artisans. Due to the handmade nature of our products, slight variations in color, texture, and shape may occur. These variations are part of the unique charm of handmade items and should not be considered defects.
- Crafting times may vary depending on the complexity of the item and our current order volume. We strive to provide accurate crafting estimates on each product page. If you have specific timing requirements, please contact us before placing your order.
Order Processing Time
All orders are processed and shipped within 3-5 business days after the order is placed. Our team works diligently to prepare and package your candles for safe and timely delivery.
Shipping Information
- We offer shipping to Cyprus. Shipping costs and delivery times vary based on your location and chosen shipping method.
- Once your order is ready to ship, you will receive a confirmation email with tracking details. Please ensure that the shipping address provided is accurate to avoid any delays or misdeliveries.
Order Modifications & Cancellations
If you need to modify or cancel your order, please contact us immediately. We will do our best to accommodate your request; however, once an order has entered the crafting process, modifications may not be possible.
Returns & Exchanges
We want you to love your purchase! If you are not satisfied with your order for any reason, please review our Return Policy for instructions on returns and exchanges.